Service Parts Associate

Salary: Starting pay is $16 per hour. Final compensation is based on experience and qualifications.

Hours: Monday - Friday 7:30 AM - 5:00 PM

Department: Parts Department

Reports To: Parts Manager

FLSA Status: Non-Exempt

At Quality Equipment & Parts, we understand that our customers rely on their equipment to keep their businesses moving. Our team works together every day to provide dependable service, the right parts, and solutions our customers can trust.

The Service Parts Associate plays an important role in supporting our service department by researching, ordering, staging, and tracking parts needed for equipment repairs. By ensuring technicians have the right parts at the right time, this position helps keep repairs moving efficiently and supports the level of reliability our customers expect.

While this role works primarily behind the scenes, its impact reaches directly to the people we serve. Accurate parts ordering, organization, and timely coordination help ensure customers can count on us to keep their equipment working and their operations moving.

This position is a great opportunity for someone who is organized, detail-oriented, and interested in building a career in the heavy equipment industry.

• Review parts requests and repair orders from service advisors and technicians
• Research correct parts using manufacturer catalogs and dealer systems
• Ensure technicians have the parts required to complete repairs efficiently
• Communicate with service staff regarding parts availability and order status

• Place parts orders with manufacturers and suppliers
• Monitor order status and follow up on backorders or delays
• Provide updates to service advisors on estimated arrival times
• Expedite parts orders when repairs are time-sensitive

• Pull parts from inventory for service work orders
• Stage parts for technicians to ensure they are ready when repairs begin
• Ensure parts are labeled and assigned to the correct repair order

• Maintain organized parts staging areas for service work orders
• Assist with identifying inventory shortages or discrepancies
• Communicate inventory needs to the Parts Manager
• Assist in inventory counts

• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn parts catalog systems
• Strong communication and teamwork skills
• Ability to lift and move parts when necessary

Quality Equipment & Parts (QEP) is a family-owned heavy equipment dealership headquartered in Lake City, Florida. For more than 30 years, we have served the forestry, land clearing, and construction industries with dependable equipment, parts, and service. Our roots are in the logging industry, which gives us a practical understanding of the equipment our customers rely on every day.

In addition to being a leading equipment dealer, QEP also designs and manufactures custom-built grapple trucks in North Florida for the tree care and logging industries.

BENEFITS:Group Health Care Options (QEP contributes a portion of employee premium), Dental insurance (QEP pays employee premium), employee parts discount, 401K with 3% Nonelective Contribution, paid vacation, paid holidays, and more.