Front Desk Staff

Hampton Inn and Suites in Lake City, Florida is dedicated to providing guests with a comfortable and enjoyable stay. Whether visitors choose a standard room or a suite, our team ensures a welcoming atmosphere and exceptional service. Our commitment to hospitality aims to make every guest experience positive and memorable.

This is a full-time, on-site role for a Front Desk Staff member located in Lake City, FL. The Front Desk Staff will handle guest check-ins and check-outs, answer inquiries, and ensure high-quality customer service. Responsibilities include managing reservations, coordinating with housekeeping, handling guest requests, and addressing issues in a professional and timely manner. Maintaining a friendly and polite demeanor is essential to providing a welcoming environment for all guests.

• Strong customer service and interpersonal communication skills
• Proficiency in handling reservations and operating front desk systems
• Detail-oriented with organizational and multitasking abilities
• Problem-solving skills and an ability to address and resolve guest concerns
• Flexibility to work various shifts, including weekends and holidays
• Previous experience in hospitality or a related field is a plus
• High school diploma or equivalent; additional certifications in hospitality or front desk operations are beneficial