Assignments and Outreach Coordinator

Job Title: Assignments and Outreach Coordinator

Location: Clayton State University

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 294184

Located in Morrow, Georgia, Clayton State University is a public institution roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development. It offers multiple certificates, associate’s, bachelor’s, and master’s degree programs, enrolling over 5,500 students in challenging campus and online courses. The main campus spans 214 acres in a lakeside setting just minutes from downtown Atlanta.

The Assignments and Outreach Coordinator supports University Housing by managing housing assignments, contracts, occupancy, and customer service functions. This role is the primary administrator of the housing management system and serves as the main point of contact for parents, residents, and campus partners. The Coordinator oversees application processing, occupancy reporting, billing coordination, and engages in outreach, marketing, and orientation activities to support recruitment and retention.

• Serve as the primary customer service representative for guests, residents, and parents regarding housing assignments, policies, and processes.
• Assist with move‑in and move‑out operations.
• Manage the University Housing email account and ensure timely responses to inquiries.
• Process housing exemption notifications in compliance with institutional policies.
• Develop communication templates, including contract confirmations, room selection processes, assignment notifications, and deadline reminder calls and emails.
• Establish and maintain relationships with Residence Life, Athletics, Disability Services, Care and Support, Financial Aid, Auxiliary Services, Bursar, Facilities, and Institutional Research.

• Establish and follow best practices for occupancy management for a 1,300 residential campus and assist in development and maintenance of Star Rez.
• Administer the housing management system, including application processing, contract review, and assignments.
• Coordinate the application timeline and maintain an assignment‑based calendar outlining future assignment events and communications.
• Assign rooms, manage housing occupancy, and prepare occupancy reports for review by the Director.
• Assess, manage, and troubleshoot discrepancies or inaccuracies in housing assignments and resolve issues proactively.
• Coordinate with the Bursar’s Office on housing and meal plan charges.
• Submit and monitor work orders to ensure prompt resolution of facilities issues.
• Manage room damage billing and appeals process in coordination with the Bursar’s Office.
• Plan and coordinate opening and closing processes for all residence halls each semester.
• Maintain student access rights in conjunction with assignment‑related information.
• Reconcile and submit reports regarding assignments, occupancy, and housing and occupancy management database.

• Support marketing efforts to promote housing, including presentations at orientation, campus events, and information fairs.
• Assist with outreach initiatives to engage prospective and current students in the housing experience.
• Maintain content, accuracy, and design of the Housing website and publications regarding assignments and the assignment process, including brochures, reports, forms, and other educational materials.

• Perform other duties as assigned to support the mission of University Housing.

• Manage the receipt, distribution, and forwarding of physical mail for residents.
• Order office supplies and maintain accurate inventory records.

• Associate’s degree in Business Management or related field of study OR an equivalent combination of education and experience.

• Bachelor’s degree in Business or related field.
• University System of Georgia experience.

• Strong financial management, organizational, and problem‑solving skills.
• Excellen…