Audio Visual Professional Lead

Audio Visual Professional Lead

Regular

Full-Time

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

Clayton State University seeks an experienced, customer-focused Audiovisual Professional Lead to support the University's technology-enabled learning, collaboration, and event environments. Reporting to the Audiovisual Services Manager, this position serves as a key member of The Tech Hub within the Division of Information and Technology Services.

The Audiovisual Professional Lead plays a vital role in supporting classroom technologies, conference spaces, event venues, collaboration tools, and digital media systems across campus. This position provides technical expertise in the installation, operation, maintenance, troubleshooting, and continual enhancement of audiovisual technologies. The role is responsible for ensuring the reliable performance of AV systems while delivering exceptional service and support to students, faculty, staff, and campus guests.

• Install, configure, maintain, repair, and upgrade audiovisual systems used in classrooms, conference rooms, event venues, and other University facilities.
• Troubleshoot and resolve hardware, software, network connectivity, and system integration issues affecting audiovisual services and user experiences.
• Monitor system performance and proactively identify opportunities to improve reliability, functionality, and overall user satisfaction.
• Maintain audiovisual equipment inventories, asset records, technical standards, and operational documentation.

• Provide technical support for commencement ceremonies, orientation programs, conferences, presentations, campus events, and other signature University functions.
• Coordinate, manage, and operate audiovisual technologies that support in-person, virtual, and hybrid events.
• Support video streaming, recording, webcast production, and collaboration platforms, including Microsoft Teams, Teams Live Events, You Tube Studio, and related technologies.
• Ensure the successful setup, operation, and teardown of event technology while maintaining a high standard of service and professionalism.

• Assist in the development, implementation, and maintenance of audiovisual technology standards and lifecycle replacement strategies.
• Maintain comprehensive inventories of audiovisual assets and associated technology resources.
• Evaluate emerging technologies and recommend solutions that enhance teaching, learning, collaboration, operational effectiveness, and the overall customer experience.

• Utilize Service Now or comparable service management platforms to manage incidents, service requests, work orders, and daily operational activities.
• Collaborate with vendors, contractors, and service providers to resolve technical issues and ensure service continuity.
• Participate in root cause analyses, post-incident reviews, and continuous service improvement initiatives.
• Create and maintain technical documentation, knowledge base articles, support procedures, and end-user reference…