Director of Housing Operations

Job Title:

Director of Housing Operations

Location: Clayton State University

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 294978

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

The Director of Housing Operations provides leadership and oversight for all administrative aspects of the university’s housing operations that consists of one residence hall and two apartment complexes, approximately 1300 beds. This role manages staff, budgets, policies, and communications to ensure an efficient, student-centered, and high-quality residential experience. The Director serves as the central point of coordination for housing assignments, occupancy management, and operational processes, while collaborating with campus partners to support student success and engagement.

• 1. Leadership, Supervision, and Staff Development
  • Supervise housing staff, including the Business Manager and Assignments Coordinator, providing direction, performance management, and professional development.
  • Oversee the hiring, training, supervision, and evaluation of University Housing paraprofessional staff (Graduate Residence Directors, Resident Assistants, peer educators, student desk/mail assistants, and student interns).
  • Foster a positive and inclusive work environment that supports staff growth and success.

• 2. Housing Operations and Occupancy Management
  • Direct housing processes including assignments, move-in, move-out, and room readiness/turn in collaboration with the Housing Facilities team.
  • Lead recruitment efforts to maximize housing occupancy and oversee the eviction process when necessary.
  • Monitor occupancy trends, prepare occupancy and other required reports, and recommend strategies for improving housing operations.
  • Write, update, and enforce housing policies in alignment with institutional priorities.

• 3. Student and Parent Relations
  • Manage student and parent communications related to housing assignments, policies, and concerns.
  • Manage student relations, resolving issues and concerns in a timely and professional manner.
  • Collaborate with the Director of Residence Life to ensure alignment between operations and living-learning communities.

• 4. Financial Management and Planning
  • Oversee budgeting and financial planning for housing administrative operations.
  • Ensure resources are used efficiently and in support of departmental and institutional goals.

• 5. Compliance, Campus Engagement, and Service
  • Fulfill Campus Security Authority (CSA) responsibilities under the Clery Act, including incident reporting and compliance training.
  • Represent the department on university committees and serve as liaison to other departments and organizations on campus and in the community.
  • Prepare university, Board of Regents, and other ad hoc reports.

• 6. Other Duties
  • Serve as a backup point of contact for key maintenance coordination and urgent housing needs.
  • Perform other duties as assigned to support Housing Operations and the Division of Student Affairs.

Required

• Bachelor's degree in Higher Education Administration, Business Administration, Student Affairs, or related field required
• Minimum of 5 years of…