Mortgage Loan Services Manager

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401(k), continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, client‑focused company that is firmly rooted in its core values.

The Mortgage Loan Services Manager leads teams that handle mortgage loan disclosures, redisclosures, and opening services, ensuring compliance with regulatory and secondary market requirements and internal guidelines. The role manages appraisal processes, works closely with internal Risk and Compliance, and develops skilled team members through ongoing coaching and training.

• Oversee Mortgage Disclosure Compliance: monitor disclosure pipelines to ensure compliance with regulations such as TRID, Reg B, RESPA, and HMDA; review potential change of circumstances; partner with department leaders to implement solutions; offer ongoing mentoring and training.
• Manage Loan Opening Services and File Quality Review: oversee the mortgage file quality review process to ensure quality files meet service level agreements; partner with Mortgage Sales Leaders to identify improvements; monitor flood determination processes for regulatory compliance.
• Appraisal Pipeline Oversight: ensure appraisal pipeline processes are accurate and evaluated regularly; partner with department leaders to proactively identify gaps or customer service issues and implement solutions.
• Mortgage
  
  Risk Management:
  
  ensure accuracy of HMDA information; develop and assist with review processes; proactively identify risk areas, perform root‑cause analysis, and implement training and system improvements; assist the Mortgage Risk Director with compliance testing and action plans.

• Develops Talent: continuously evaluate talent, remove barriers, provide coaching and training, cultivate a culture of trust and development.
• Promotes Change: proactively identify improvement areas, initiate innovative solutions, test, implement, and train on regulatory and system changes, and allocate resources to execute change while mitigating risk.
• Makes Decisions & Solves Problems: identify and evaluate problems, perform root‑cause analysis, develop solutions, and make sound business decisions based on analysis, experience, and organizational realities.

• Bachelor’s degree in a business‑related field or equivalent work experience.
• Five or more years of mortgage experience, including in-depth knowledge of regulatory requirements for loan disclosures and all mortgage documents.
• Three or more years of supervisory experience.
• Current knowledge of secondary market guidelines, FHA and VA guidelines.

Old National is proud to be an equal‑opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity, or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values:
We are optimistic, collaborative, inclusive, agile, and ethical.

We are Old National Bank. Join our team!