Treasury Management Implementation Director

Director Of Treasury Management Implementation

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Director of Treasury Management Implementation leads the end-to-end implementation strategy that turns sales into lasting client relationships, accelerated revenue, and sustainable deposit growth. This role sits at the intersection of client experience, automation, and operational excellence, ensuring clients realize value faster through streamlined onboarding, modernized processes, and digital transformation. As a change leader, this position drives simplification and scale by leveraging automation, Service Now, and cross-functional partnerships to remove friction and support growth.

The role champions a best-in-class client experience by setting service standards, governing escalations, and using voice-of-client insights to continuously improve outcomes. Ultimately, this leader builds and develops high-performing teams while representing Treasury Management Client Service as a strategic partner across the enterprise, helping move ONB's strategy from vision to execution.

Salary Range: $/Yr.

- $/Yr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

• Lead Treasury Management (TM) Implementation strategy across innovation products, TM products and services, and digital transformation initiatives, with a focus on accelerating organic deposit growth and TM revenue
• Serve as executive sponsor and driver for automation, Service Now, and digital transformation initiatives
• Drive speed to revenue by streamlining implementation processes, leveraging automation and Service Now workflows to shorten onboarding timelines and improve client time to value
• Act as a change agent for modernization, identifying and executing opportunities to simplify, standardize, and automate implementation and servicing activities to support growth at scale.
• Sponsors transformation and automation initiatives; manages change adoption and communications
• Represents TM Implementation on enterprise committees, steering groups, audits, and strategic projects; works closely with other ONB teams – IT, Operations, etc. to deliver strategic outcomes
• Leads cross-functional initiatives with TMCS, TM Sales, Operations, Product, Technology, and Risk/Compliance to remove friction and improve service delivery

• Champion client experience improvements using voice-of-client insights, surveys and analytics
• Govern escalation pathways for high-value and high-risk clients
• Improve onboarding experience, time to value, and service consistency
• Establishes service standards, performance measures, operating procedures, and governance for Implementation
• Oversees SLA performance, first-contact resolution, quality assurance, and operational reporting across channels

• Lead Service Now automation strategy across Treasury Management Implementation by partnering with TM Client Service, Operations, IT, Service Now, and…