IT TECHNICIAN

recruitment notice

this recruitment is open until a sufficient number of qualified applicants have applied and may close at any time. The selected candidate must successfully pass a live scan and pre-employment physical and drug test to continue with the hiring process.

under general supervision, performs routine to very complex tasks involving installation and maintenance of the city’s local area network, servers, and computer systems; troubleshoots and problem solves network, responds to help desk requests for software and routine hardware issues, researches and supports new technologies, copier maintenance, asset record keeping, and provides telecommunications support. Performs other related work as required.

this classification of information technology technician is the entry-level class in this series and is distinguished from the senior-level by the experience, knowledge, and complexity of the tasks required to perform the full range of duties. Employees in this class normally work under close and continuous supervision, performing a group of repetitive or closely related duties according to established procedures. While a variety of tasks may be assigned, each step usually fits a pattern which has been established and explained before work is started.

Generally, work is observed and reviewed both during its performance and upon completion, and changes in procedure or exceptions to rules are explained in detail if they arise. Information technology technician i is journey-level position and as they are assigned responsibility, their breadth of knowledge increases with the increased experience.

general supervision is provided by the information technology supervisor. An information technology technician i does not have supervisory or lead responsibilities.

(include but are not limited to the following)

• leads staff in accomplishing assigned duties; monitors and evaluates customer service standards; advises supervisor of work, time, and materials needed to correct problems; plans for future assignments and supply needs.
• assists with conducting needs analysis; researches and recommends hardware and software systems that meet individual user needs while providing a coordinated information systems approach throughout the city.
• maintains departmental records covering inventories, system installation, and maintenance activities.
• supports the information technology administrator in analyzing emerging technologies that may have application in city operations.
• installs and coordinates the use of information systems; troubleshoots hardware and software problems with users to investigate and resolve problems and issues; monitors information systems activity and performance.
• maintains information systems schedules and ensures the accurate performance of hardware, software, and communication systems; maintains accurate records of system activities; performs regularly scheduled operations and data back-up; monitors and adjusts system file limits and capacities; performs off‑hours maintenance as needed; regularly tests systems for backup processing and operational continuity.
• assists with maintaining and enforcing standard policies and procedures for information systems; recommends procedural changes to improve system operations, minimize risks, and ensure hardware and software integrity.
• provides instructional training and procedural assistance to city staff concerning effectively using computer technology and applications software.
• responsible for providing the maintenance, upgrades, and set‑up of personal computers, hardware, and software.
• maintains the security of confidential and proprietary information being processed; ensures the archival and safe storage of program and data files; maintains files in accordance to the city’s retention schedule, including a log of all archived and stored data.
• participates in the inventory of information system equipment, including the number and type of computers, peripherals, and software.
• works with outside vendors to identify and correct causes of copier and system hardware…