Inside Sales – Aftermarket

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world — creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors:
Industrial Automation, Process Automation, Climate Control, Life Science, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation — we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

This role provides flexible quoting and Inside Sales support across the Americas, with primary support for the Southeast region. Responsibilities include receiving and managing RFQs, preparing and revising quotes, and following up on quote and purchase order status. The position supports varying regional volumes as needed.

• Manage parts order entry, revisions, and coordination with feeder factories.
• Create accurate quotations for parts and related service items.
• Assist customers in identifying the correct parts, accessories, and compatible options.
• Provide parts‑related customer service, including availability updates, order status, and basic troubleshooting.
• Process parts documentation such as order confirmations, shipping requests, and delivery updates.
• Maintain accurate CRM records for parts inquiries, orders, and customer interactions.
• Support after‑sales parts service, including issue resolution and documentation requests.
• Coordinate with factory and operations teams on pricing, lead times, and feasibility for parts.
• Monitor parts demand trends and assist with forecasting and backlog management.
• Collaborate with factory personnel to resolve parts discrepancies, shortages, or configuration issues.

Required

• Experience in customer service or entry‑level roles involving parts or technical support.
• Strong customer‑focused communication skills.
• Ability to learn quickly, stay organized, and manage multiple parts‑related tasks.
• Team‑oriented mindset with commitment to skill development.

Preferred

• Exposure to parts sales, supply chain, or related industries.
• Experience using CRM tools such as Salesforce.

Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

This position is also eligible for a variable incentive pay component, separate from base salary.

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups
• PTO, encompassing inclusive holidays
• Career Development opportunities (IMI’s ‘Catalyst’ Program)
• Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family.
• Full suite of voluntary benefits to tap into, including but not limited to:
  Critical illness insurance, hospital…