Operations Coordinator​/Customer Support

Overview

Customer Support Specialist – Vaco is partnering with a well-established, employee-focusedorganization to hire a Customer Support Specialist
. This is a great opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering exceptional customer service.

In this role, you will serve as a key point of contact for customers and vendors while supporting internal teams to ensure projects are scheduled, coordinated, and completed efficiently.

• Serve as the primary point of contact for customer and vendor inquiries
• Prepare quotes and job documentation
• Coordinate with project managers, drivers, and field staff to schedule and execute work
• Ensure accuracy and timeliness of job setup and communication
• Maintain clear, professional communication via phone and email
• Support overall operations by helping resolve issues and keeping projects on track

• Comfortable communicating professionally via phone and email
• Strong problem-solving skills with the ability to think critically
• Ability to learn and retain complex information and processes
• Collaborative mindset with the ability to also work independently
• Highly organized with strong time management skills
• Calm under pressure and adaptable in a changing environment
• Proactive, resourceful, and not afraid to ask questions

• 2+ years of related business or customer support experience
• Bachelor’s degree preferred or equivalent work experience
• Strong analytical and organizational skills
• Ability to quickly learn new concepts and adapt to evolving priorities