Customer Service Specialist
Listed on 2026-06-28
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Customer Service Specialist (Contract to Hire) About the Role
We are seeking a proactive and detail-oriented Customer Support Specialist to join a growing team within the industrial compliance and regulated materials sector in Lake Forest. This role is ideal for someone who enjoys coordinating moving parts, solving problems, and delivering excellent customer service.
You’ll play a key role in managing communication between customers, vendors, and internal teams while ensuring service requests are executed accurately and on time. This is an opportunity to build a stable and rewarding career in a growing, essential services field. You’ll be part of a team that values collaboration, professional growth, and work-life balance.
What You’ll Do- Serve as a primary contact for customers and vendors via phone and email
- Prepare pricing quotes and create job documentation
- Coordinate scheduling with project managers, drivers, and field teams
- Track and manage job progress to ensure timely completion
- Collaborate across departments to support operational efficiency
- Resolve customer inquiries and provide timely, professional support
You will thrive in this role if you:
- Communicate clearly and professionally (written and verbal)
- Enjoy learning new systems, processes, and detailed information
- Work well both independently and in a team environment
- Have strong problem-solving and critical thinking skills
- Stay calm and organized under pressure
- Take initiative and proactively seek answers
- Build positive, professional relationships with others
- Are adaptable in a fast-paced, changing environment
- 2+ years of customer support or related business experience
- College degree or equivalent experience preferred
- Strong organizational and time management skills
- Ability to quickly learn and apply new concepts
- Analytical mindset with a resourceful, solutions-driven approach
- $23.00–$28.00/hour (based on experience)
- Medical, dental, and vision insurance
- 401(k) savings plan
- Paid vacation, sick leave, and holidays
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