Learning Facilitator

About The Role

• Facilitate interactive learning experiences using discussion, simulation, role-play, and peer learning
• Reinforce e-learning with practice activities that drive application and retention
• Use structured checks for understanding, debrief techniques, and engagement accountability
• Maintain deep, current expertise in a Home Base Specialty (workflows, tools, edge cases, pain points) and baseline knowledge across the full home ownership lifecycle and how functions connect
• Build and maintain relationships with frontline leaders and team members to ensure facilitation reflects current-state reality
• Conduct consistent floor time, listening sessions, or workflow observation to stay aligned with actual work
• Facilitate foundational (1.0) topics in any business area and maintain readiness as priorities shift
• Provide actionable insights to training partners based on learner performance signals and frontline reality
• Participate in content reviews and working sessions to validate practice activities, scenarios, and job aids
• Create and update materials (one-pagers, quick references, practice prompts, minor deck edits) using approved templates and governance
• Generate practice prompts, scenario variations, knowledge checks, and facilitation plans, using AI responsibly
• Bring forward ideas that improve learner experience, practice effectiveness, and facilitation efficiency

• Demonstrated ability to engage learners and manage group interaction
• Ability to explain complex concepts clearly and support learners with varying needs
• Ability to prioritize and deliver high-quality work within deadlines
• Ability to receive and apply coaching/feedback and continuously improve
• Comfort adopting new tools and technology (including AI-enabled tools) following policy and data standards
• Working knowledge of internal platforms (LMS, collaboration tools, communication channels)

• Experience in facilitation, training, teaching, coaching, or related fields
• Familiarity with adult learning principles and practice-based learning
• Experience supporting frontline teams in operational or customer-facing environments

The compensation for this position is $26.45 to $50.66 per hour. The role may also be eligible for annual bonuses, incentives, and other employment‑related benefits including medical, dental, and vision coverage, a 401K retirement plan, and paid time off. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.

We provide reasonable accommodations to qualified individuals with disabilities. Applicants requiring accommodations should contact the Human Resources team at