CoE Support Engineer

Tech Support Engineer

Location: Lake Forest, California

Employment Type: Full-time regular – Hybrid

Salary Range: $82,400.00 - $

• Ensure the reliability and performance of client applications while addressing any potential technical issues.
• Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
• Collaborate effectively with our global R&D Solution team to manage issue escalations.
• Develop and recommend corrective measures for technical application issues identified in the field or in-house.
• Solve technical problems from end customers, application engineers, and engineering teams.
• Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

• Bachelor’s degree in electrical engineering, Power Systems, Computer Science, or equivalent Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
• Technical expertise in HMI or SCADA troubleshooting.
• Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
• Experience with SQL Database querying and programming.
• Exceptional interpersonal skills and team-oriented mentality.
• Self-motivated, proactive, and customer-focused with a positive attitude.
• Ability to learn quickly and be inquisitive.
• Excellent written and oral communication skills.
• Comfortable working in a fast-paced, dynamic environment.
• Capability to interact effectively with people from diverse technical backgrounds.
• Availability for occasional travel to various customer sites regionally and worldwide.

• Proficiency in , C#, HTML5 coding.
• Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE.
• Familiarity with AVEVA products, especially System Platform, Historian, and InTouch.
• Basic understanding of control systems and PLC.

• Flex work hours.
• 20 days PTO rising to 25 with service.
• Three paid volunteering days.
• Primary and secondary parental leave.
• Well-being support.
• Medical, dental, vision coverage.
• 401K.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We provide reasonable accommodation to applicants with disabilities where appropriate.