AFCO Direct Special Collections Analyst

Position Summary

Under minimal supervision monitor the collection activity of all bankruptcy accounts and assist in the direction and coordination of collection attorneys and collection agency activities. Work closely with the Premium Finance Counsel and manager to establish a collection strategy on new bankruptcy and special collection cases. Assemble and compile data for reports, complete general correspondence and perform miscellaneous administrative duties.

• Research existing customer new bankruptcy filings on PACER (Public Access to Court Electronic Records) online system.
• Prepare and present to manager Premium Finance Counsel and underwriting AFCOs collateral position and payment status on new bankruptcy cases.
• Communicate directly with bankruptcy attorney or trustee regarding customer insurance needs and payment plans.
• Maintain bankruptcy follow-up letters and filing proof of claims to appropriate Federal district courts.
• Gather and respond to requests for information for preference claims, other legal defense matters and bankruptcies.
• Assist manager in handling phone, email and mail correspondence related to accounts placed with attorneys and outside collection agencies.
• Prepare reports and direct monthly meeting with premium finance senior management on special collection and open agent fraud cases.
• Pursue collection activities on assigned portfolio of cancelled accounts as outlined in line of business policies and procedures.
• Collect information from reviews of account files and prepare information for management review including calculations of collateral positions.
• Coordinate outsourcing to the collection agencies, handle correspondence and requests from the collection agencies.
• Maintain follow-up calendar and schedule meetings with manager and Premium Finance Counsel to review open collection matters.
• Compute interest adjustments using various calculation methods, calculate payoffs and prepare refunds.

• High School diploma or equivalent education and related training.
• Two years of experience in the insurance industry preferably in collections with exposure to bankruptcy and plaintiff litigation.
• Ability to work independently with minimal supervision.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Ability to travel occasionally overnight.

Preferred Qualifications:

• Associate or bachelor’s degree from a technical school in a related subject.
• Five years of experience in collections.

Location:

Illinois (or travel to Illinois required).

Annual base salary range: $50,340.00 – $ USD.

All regular teammates working 20 hours or more per week are eligible for benefits including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts and a 401(k). Teammates receive no less than 10 days of vacation and 10 sick days in the first year, paid holidays, and may be eligible for additional benefits such as defined benefit pension, restricted stock units, and deferred compensation plans depending on division.

Full‑time. Vacancy: 1.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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