Director of Family and Enrollment, Learning

LOCATION

NOTE:

We are hiring multiple candidates for this position. This is an in-person role located at our Dallas-Fort Worth, Austin, Santa Barbara, San Francisco, Orange County, and Palm Beach campuses. Relocation support is available.

Most enrollment functions prioritize volume. This position exists to uphold selectivity. At 2 Hour Learning, we serve families who demand precision, confidentiality, and measurable results. We deliver a complete school day in two concentrated hours through AI-powered, mastery-based instruction. Students routinely outpace national learning benchmarks, with data to validate performance. Afternoons remain available for depth work, autonomy, and practical skill development.

The model is effective. But effectiveness depends on family alignment.

This is your mandate.

You will manage the complete enrollment cycle for a campus, from initial inquiry through final onboarding. This is not a relay structure. You are accountable for how families perceive us, how thoroughly they comprehend the model, and whether enrollment decisions reflect genuine fit. You will evaluate compatibility, facilitate informed discussions, and advise against enrollment when appropriate. The objective is not enrollment maximization.

The objective is strategic alignment.

We welcome candidates from premium service backgrounds outside conventional education: selective private schools, competitive programs, luxury hospitality, executive-level support, premium membership organizations, or owner-operators who have directly managed high-value client relationships end-to-end. What counts is your capacity to execute a high-touch, multi-phase process with discernment, transparency, and operational rigor.

If your career has centered on delivering exceptional service where trust, discretion, and experiential quality define brand value, this role will translate naturally—applied to work that produces measurable outcomes.

This is a full-time, salaried, in-person role. We are hiring in Dallas-Fort Worth, Austin, Santa Barbara, San Francisco, Orange County, and Palm Beach. Relocation support is available.

• Managing the complete enrollment experience for prospective families, from initial contact through final onboarding.
• Facilitating needs-assessment discussions to establish fit prior to presenting options or advising on next steps.
• Overseeing 20+ concurrent family relationships across varying enrollment phases, with transparent tracking of status and follow-up actions.
• Delivering campus tours, observation experiences, and decision-stage conversations that articulate outcomes, expectations, and model suitability.
• Sustaining precise CRM and enrollment documentation (Hub Spot and SIS) to enable forecasting, prioritization, and service excellence.

• Executing transactional or high-pressure sales approaches.
• Accepting enrollment from misaligned families to satisfy numerical targets.
• Overseeing a large team or navigating complex approval hierarchies.
• Distributing ownership of the family experience across multiple functions.
• Working remotely. This role is campus-based by intention.

Own and deliver a high-trust, highly selective enrollment process that converts aligned families while safeguarding the integrity and performance of the 2 Hour Learning model.

• 3+ years providing premium, customized service in settings where service quality directly influences brand reputation (education, luxury hospitality, executive support, premium membership, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial contact through onboarding.
• Experience managing 20+ client, guest, or family relationships concurrently at varying stages, with a structured system for tracking and prioritization.
• Capacity to offer specific examples of consultative decision-making, including advising against your product or service when fit was inadequate.
• Professional written communication experience with senior executives, high-net-worth individuals, or sophisticated clients.
• Willingness to…