Residential Specialist

Job Title: Administrative Assistant – Maintenance Department

Location (city, state): Lake Forest, IL

Industry: Healthcare / Senior Living

Pay: $22–$24 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with one of our clients in the senior living space to support their maintenance and facilities team. This organization is known for its collaborative environment and commitment to resident care.

Job Description:

The Administrative Assistant will support the Maintenance Department by serving as a central point of contact for resident requests, coordinating work orders, and maintaining accurate documentation. This is a contract opportunity with potential for longer-term consideration based on performance.

Key Responsibilities:

• Receive and manage maintenance requests via phone, email, and radio
• Create, update, and track work orders in internal systems
• Communicate with maintenance and housekeeping teams to dispatch requests
• Maintain organized records for work orders, invoices, and billing reports
• Submit completed documentation to corporate teams
• Provide general administrative and data entry support

Qualifications:

• 2+ years of administrative and/or customer service experience
• High school diploma or equivalent
• Proficiency in Microsoft Office, especially Excel
• Strong communication skills and customer-focused approach
• Organized, detail-oriented, and comfortable in a fast-paced environment
• Supportive team environment
• Hands-on training provided
• Strong foot-in-the-door opportunity with Addison Group and our client