Underwriting Assistant

Underwriting Assistant – Customer Service Representative

We are seeking a smart, emotionally intelligent, and tech‑savvy Underwriting Assistant to provide high‑level administrative support and customer service.

• Communicate professionally with clients via phone and email regarding sensitive coverage denials.
• Answer inbound calls and emails from clients regarding denied coverage and their policies.
• Speak with clients regarding their coverage and provide follow‑up information.
• Send correspondence via mail and email.
• Perform accurate data entry and other administrative tasks in a fast‑paced environment.
• Maintain strict confidentiality while handling sensitive health history documentation.
• Administer other responsibilities as assigned.
• Work up to 10 hours of overtime per week and weekends as required.

• Minimum 1 year of experience (Entry Level).
• Insurance or administrative experience is a major plus.
• Proficiency with technology and strong technical skills.
• Excellent interpersonal, organizational, oral communication, and problem‑solving skills.
• Professional conduct; personal phone usage not permitted.
• Bilingual (English/Spanish) is a plus.
• High School education required.

• 40 hours per week, Monday‑Friday, 8:00 AM – 5:00 PM.
• Hybrid model: in‑office Tuesday/Wednesday/Thursday with occasional remote Saturdays.

Salary: $22 – $23 per hour.

Shift: First.

Work hours:

8 AM – 5 PM.

Benefits include medical, prescription, dental, vision, AD&D, life insurance, short‑term disability, and a 401(k) plan (subject to eligibility).

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

This posting will close after thirty (30) days.