MyHR Services Coordinator

Overview

Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including food service, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including food service, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Reports to: Sr. Manager, myHR Services

Primary Responsibilities

The myHR Services Coordinator provides centralized human resource customer service support to employees spanning payroll, benefits, general human resource policy and other transactions supporting employees across all locations. Supports the achievement of departmental goals through personal effort in own work and areas potentially outside of myHR Services team and department. Successful candidates will have high attention to detail, a strong ability to remain organized while operating under competing priorities and be willing to collaborate in a team environment.

Duties, Tasks And Responsibilities

• Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/remote service center setting.
• Responds to high-volume employee inquiries via phone, along with email and case management, ensuring timely and accurate resolution.
• Handles a wide variety of inquiries including HR policy, life/health/disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, paid time off, retirement plans, and fleet services.
• Actively listens to customer inquiries to gain a full understanding of questions, issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level.
• Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed.
• Ensures efficiency of service center operations, technology, and transaction processes.
• Assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs.
• Coordinates services with various human resource information systems, human resource program managers, and technology specialists.
• Collects, reconciles, and submits payroll data for select employee groups.
• Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions, process invoices and follow up on necessary items.
• Other duties as assigned.

Company Benefits

Requirements, Qualifications, Skills

• A high school diploma or equivalent is required.
• Relevant experience in a human resources employee service center or similar HR support environment. HR call center experience a plus.
• Demonstrated well-rounded familiarity of Human Resources various functions and specialties is required
• Experience using HR software and the ability to learn and understand new systems is required
• Ability and willingness to solve problems
• Multi-tasking abilities
• Demonstrated strong verbal and written communication skills, with attention to detail
• Ability to demonstrate a calm, courteous and professional demeanor under pressure when working with a variety of situations and/or people
• Willingness to take initiative while understanding when to seek counsel from team member

What You ll Get From Us Benefits

A reasonable estimate of the current range is $53,000- $70,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical,…