Manager, Learning Design and Development; Operations

Location: LAKE FOREST, IL, US,  CHICAGO, IL, US,

Work Location Type: Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

Compensation: The anticipated base pay compensation range for this position is $93,000 to $154,900.

Rewards and Benefits:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Core to Grainger’s value is our ability to get our customers what they need, when they need it, delivering 30M+ shipments to our 4.5M customers from an extensive network of 250+ distribution centers and branches. The Operations Support team drives the success of this fulfillment network by providing clear visibility into operational health, identifying and driving performance improvements to ensure Grainger delivers the best service to our customers at the lowest cost.

You Will:

• Lead the Operations Support Training Delivery team (up to 4 direct reports), overseeing facilitators, learning management system (LMS), and data analysts to deploy learning programs supporting Supply Chain Learning & Development.
• Oversee the execution and measurement of organization-wide training programs, including recurring curriculum and one-off training initiatives to support organizational changes, ensuring they are effective and consistent across the organization.
• Act as a trusted consultant and partner with internal and external training organizations to benchmark and share best practices, aiming to impact network metrics by delivering core onboarding and process training programs to improve team member quality and productivity.
• Evaluate the effectiveness of training programs and delivery methods through assessments, feedback, and performance metrics.
• Collaborate with department heads and subject matter experts to ensure training materials are up-to-date and relevant. Partner closely with leaders in training design, communications, and analytics to define needs and validate outcomes.
• Identify and address gaps in training content and delivery methods.
• Prepare and present regular reports on training effectiveness to senior management.
• Partner with stakeholders to ensure compliance with all relevant regulations and standards.

You Have:

• Bachelors degree in organizational development, training and development, human resources management, business administration, or operations management or similar experience.
• Learning & Development experience in an operations environment with a diverse employee population of both non-exempt and exempt team members.
• 5+ years experience being a strategic stakeholder and team leader, ideally within an industrial supply or similar industry.
• Strong leadership, project, and process management skills.
• Analytical skills to assess training needs, measure training effectiveness and influence change.
• Travel…