Senior Manager, Administrative Services

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

For more information,

Hybrid

331390

The anticipated base pay compensation range for this position is $ – $. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The Senior Manager, Administrative Services leads multiple Administrative Services teams within the Administrative Business Partners Center of Excellence (ABP COE) to deliver consistent, efficient administrative support across Grainger. The role establishes operating standards, processes, and performance measures to enable productivity for business leaders and ensure alignment with organizational priorities. The position partners with senior leaders to implement programs, drive operational improvements, and ensure consistent service delivery across business units.

The role manages leaders and teams, with accountability for execution, talent development, and cross-functional alignment. This is a hybrid position that is based onsite in Lake Forest 2 days a week.

• Leads and develops Managers, Administrative Services and administrative professionals to deliver consistent, high-quality administrative support across business units.
• Establishes and implements standardized processes, tools, and operating models to improve efficiency, consistency, and service delivery outcomes.
• Partners with senior business leaders to align administrative support models with organizational priorities and operational requirements.
• Defines and monitors key performance indicators, reporting frameworks, and service metrics to assess performance and drive accountability.
• Oversees implementation of administrative standard work including calendar management, travel coordination, expense processing, and event planning.
• Leads cross-functional initiatives to identify gaps, implement process improvements, and enhance administrative service capabilities.
• Establishes communication and change management plans to ensure alignment, adoption, and transparency across stakeholders and business units.
• Builds and manages a pipeline of administrative talent through hiring, development, and performance management to sustain operational continuity.

• Bachelor's Degree required.
• 7+ years in administrative services, business support operations, or related functions required.
• 5+ years of people leadership experience managing managers or multiple teams required.
• Knowledge of administrative operations including calendar management, travel logistics, expense management systems, and executive support processes within a corporate environment.
• Experience establishing operational frameworks, standard work, and service delivery models across multiple teams or business units.
• Experience using performance metrics, reporting tools, and dashboards to monitor service delivery, productivity, and operational outcomes.
• Knowledge of change management methods and stakeholder engagement practices to implement process improvements and drive adoption across functions.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with…