Senior Manager, Administrative Services

Location: LAKE FOREST, IL, US,

Work Location Type:
Hybrid

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.

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The anticipated base pay compensation range for this position is $ – $. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Senior Manager, Administrative Services leads multiple Administrative Services teams within the Administrative Business Partners Center of Excellence (ABP COE) to deliver consistent, efficient administrative support across Grainger. The role establishes operating standards, processes and performance measures to enable productivity for business leaders and ensure alignment with organizational priorities. The position partners with senior leaders to implement programs, drive operational improvements and ensure consistent service delivery across business units.

The role manages leaders and teams, with accountability for execution, talent development, and cross-functional alignment.

This is a hybrid position that is based onsite in Lake Forest 2 days a week.

• Leads and develops Managers, Administrative Services and administrative professionals to deliver consistent, high-quality administrative support across business units.
• Establishes and implements standardized processes, tools, and operating models to improve efficiency, consistency and service delivery outcomes.
• Partners with senior business leaders to align administrative support models with organizational priorities and operational requirements.
• Defines and monitors key performance indicators, reporting frameworks, and service metrics to assess performance and drive accountability.
• Oversees implementation of administrative standard work including calendar management, travel coordination, expense processing and event planning.
• Leads cross‑functional initiatives to identify gaps, implement process improvements and enhance administrative service capabilities.
• Establishes communication and change‑management plans to ensure alignment, adoption and transparency across stakeholders and…