Supervisor, Contract Specialists

Location: LAKE FOREST, IL, US,

Work Location Type:
Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than
4.6 million customers worldwide with maintenance, repair and operating(MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported
2025 revenue of $17.9 billion. For more information,

Compensation

The anticipated base pay compensation range for this position is $95,000.00 – $. This role is eligible for an incentive target of up to 10 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

The Supervisor, Contract Specialists, leads a team responsible for customer contract operations and supports the consistent and compliant administration of Grainger’s sell-side agreements. The role provides day-to-day operational leadership and applies contract knowledge and Grainger policies and procedures to make independent tactical decisions on defined matters. This role supports effective contract lifecycle management while promoting accuracy, operational efficiency, service quality, and appropriate management of contractual risk.

The role partners with Legal and business stakeholders to support business needs, consistent contract practices, and an effective customer contract experience. This is a Hybrid position requiring 3 days per week in office at the Lake Forest, IL or Chicago, IL offices.

You Will

• Supervise day-to-day team member activities and the Customer Contract departmental process, including assignment, queue prioritization, capacity planning, coverage, and timely completion of deliverables.
• Set clear performance expectations; coach, train, develop, and provide timely feedback to team members; support onboarding and continual cross-training to build capability and coverage.
• Monitor team goals and operating metrics for accuracy, cycle time, service levels, productivity, training, and service experience; use data and trends to identify and implement corrective actions and provide operational coverage as needed to meet service commitments.
• Apply contract knowledge and established policies to review and approve work, make independent tactical decisions and ensure accurate contract documentation, business terms, required approvals, and agreement records are accurate and escape non-standard, high-risk, or out-of-policy matters to Legal or appropriate leaders.
• Oversee…