Supply Chain Coordinator​/Customer Service Representative

Job Summary

The primary role of the Supply Chain Coordinator / Customer Service Representative (CSR) is to provide knowledgeable and timely support to customers regarding product, pricing, availability, and order status. The CSR handles day‑to‑day order entry, order management, and consumer issue resolution, delivering a high‑quality customer experience through a customer‑first approach. The position supports retail customers via phone and email, processes orders accurately, manages warranty claims, and collaborates cross‑functionally on process documentation, RFI creation, and supply chain communications.

• Customer Support (Phone & Email)
  Respond to customer inquiries via phone and email; provide updates on orders, products, and issue resolution; document all interactions clearly; manage high‑volume communication.
• Supply Chain Activities
  Supply planning parameter maintenance; product life‑cycle analysis/execution; RFI creation; data analytics; firm supply tracking and reporting.
• Order Processing & Management
  Accurately enter, process, and track retail customer orders; manage order changes, cancellations, backorders, and shipment updates; ensure timely fulfillment and resolve discrepancies; maintain accurate system records.
• Warranty Processing
  Review and process warranty claims; coordinate replacements, repairs, or credits; communicate claim outcomes to customers.
• Tools & Systems
  Microsoft Outlook, Excel, Teams, order management and CRM systems.
• Customer Interaction & Solutions
  Demonstrate active listening and empathy; solve customer issues effectively; maintain a customer‑first approach; handle challenging situations professionally.
• Teamwork & Collaboration
  Partner with internal teams; maintain a positive attitude; support process improvements.

• Minimum 1 year of experience in Supply Chain.
• Associate degree required.
• Preferred:
  Bachelor’s degree in Operations, Supply Chain, Management, Mathematics, or Engineering.
• Preferred certifications: APICS CPIM or CSCP.
• 1‑2 years of customer service or order processing experience (preferred).

• Strong organizational skills.
• Phone and email customer support experience.
• Strong problem‑solving ability.
• Attention to detail.
• Microsoft Office proficiency (Outlook, Excel, Teams).
• Strong communication skills.

Office environment with regular computer and communication usage.

Pay Range: $44,180 to $69,427. The base salary range is a reasonable estimate for this position at the time of posting and may vary based on knowledge, skills, experience, business requirements, and geographic location.

ASSA ABLOY is an Equal Employment Opportunity.