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Customer Escalation Resolution Lead
Job in
Lake Forest, Lake County, Illinois, 60045, USA
Listed on 2026-07-21
Listing for:
Mastery Logistics Systems, Inc.
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Bilingual
Job Description & How to Apply Below
Mastery Logistics Systems, Inc. is seeking a Customer Resolution Coordinator to own high-stakes customer escalations, coordinating across Product, Engineering, and Professional Services to drive timely resolutions.
You'll be the steady communicator, translating business impact into actionable plans, providing transparent updates, and ensuring customer validation before closure. Bachelor's degree or equivalent experience preferred; 2–5 years in related roles is ideal.
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