Customer Experience; CX Digital Lead III

Position: Customer Experience (CX) Digital Lead III
Bill: $83
Pay: $59-55
Spread:
339.1-535.6
Duration:1 year

Location/Site – ABV1
Number of positions needed – 1
Tentative start date – ASAP
Tentative end date – (12-month contract)
Work shift (days/times) – Mon through Fri, 9am-5pm CST
Hybrid (In-office Tue-Thurs, Remote Mon & Fri)

Job Description
Digital Account Manager I – Client Ad Agency -- Contract
PRIMARY FUNCTION / PRIMARY GOALS / OBJECTIVES
The Digital Account Manager I serves as the liaison between the Client Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.
KNOWLEDGE / SKILLS
In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc.
Functional knowledge of Digital marketing platforms.
Recommend digital tactics that align with the strategy and goals of the brand.
Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving.
Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to.
In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution.
Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL).
Maintain knowledge of Client guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance.
Demonstrate critical creative thinking and problem-solving skills.
Display clear and concise written and verbal communication skills.
Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload.
Lead, or assist in, the development of annual scope documents and annual forecasting.
Demonstrate leadership in conflict resolution to facilitate effective outcomes.
PROJECT/PROCESS MANAGEMENT
Assist with "A” level projects and manage "B” and "C” level projects within assigned business group.
Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved.
Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget.
Act as the digital lead for assigned business group.
Manage or assist in the creation of project estimates and timelines.
Assist with billing and ensure billing is completed on schedule.
Track time daily.
Possess ability to work in a high-volume, rapidly paced environment.
ACCOUNTABILITY / SCOPE
Reports onsite to Client Ad Agency Associate Director, Digital Account Group.
Partners with creative team and project manager on project initiatives.
Adherence to all company-wide financial policies.
QUALIFICATIONS
Bachelor's degree required.
8 to 12 years of ad agency account management experience required.
Pharmaceutical industry and/or digital experience a plus.
Excellent communications skills: verbal, presentation, written.
High energy, positive, organized individual who is comfortable in a high-visibility role.
Ability to manage high volume project scope in a fast-paced creative environment.
Great collaborator with ability to focus on the small details.

Bussiness Unit:

Commercial - US - Commercial Analytics and Operations (COUC)

Cost Allocation:

6000|CC|Client AD AGENCY (600386)