Carrier Returns and Collections Manager Job Lake Forest area,Illinois USA,Finance & Banking

Job Title

Responsible for overall management of divisional collection activities for all Truist Premium Finance locations in the United States.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Direct all divisional collection activities to maximize collection of delinquent accounts, recoveries and minimize loan losses.

Oversee the servicing and collection of new bankruptcy cases to insure legal compliance and preserve collateral.

Identify accounts requiring legal collection action and coordinate all aspects of collection activity with outside legal counsel.

Direct the urgent review of suspicious agency activity including portfolio audits. Conclude review with recommendation to senior management on needed action.

Review loan write-offs to ensure all possible collection action have been exhausted and identify any procedural errors that contributed to the loan loss.

Company representative on collection cases to review and sign legal affidavits and court motions prior to filing, and line of business (LOB) representative at arbitrations and court hearings.

Ensure implementation of collection procedures and provide direction to divisional collections managers for the collection of delinquent balances on cancelled accounts.

Establish as part of performance management process, measurable goals and objectives related to collection activities and communicate those to staff.

Interact daily with divisional collections staff, special collection analyst, internal and outside legal, operations and sales/marketing to coordinate collection activities; enlist assistance of appropriate associates in collecting amounts due while remaining sensitive to marketing considerations and agent relationships.

Advise senior management of developing trends and collection problems which may affect the accounts receivable portfolio of the company.

Prepare reports summarizing cancelled loan portfolio and aging and assist finance team in the monthly calculation of manual charge off activity.

Ensure that performance reviews, coaching and counseling are handled timely and in accordance with established corporate policies and procedures.

Serve as the LOB Vendor Manager of outside collection agencies.

Assist staff to resolve complex or out of policy operational problems resulting in collection problems.

Coordinate with Human Systems for appropriate staffing levels, as well as processing of Human Systems-related paperwork.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in Accounting, Business or related field, or equivalent education and related training
Ten years of experience in financial services industry
Excellent analytical, verbal, written, interpersonal and problem-solving skills
Excellent time management and organizational skills
Ability to interact in a positive manner with all levels within the organization, including Executive Management
Experience in managing personnel, financial and physical resources
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Strong understanding of loan processing, operations, risk management and legal structuring of loan transactions
Ability to travel, occasionally overnight

Preferred Qualifications:

Master's degree or equivalent
Experience in the premium finance and insurance industries

The annual base salary for this position is $,000.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.