Carrier Returns and Collections Manager

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Position Summary: Responsible for overall management of divisional collection activities for all Truist Premium Finance locations in the United States.

• Direct all divisional collection activities to maximize collection of delinquent accounts, recoveries and minimize loan losses.
• Oversee the servicing and collection of new bankruptcy cases to insure legal compliance and preserve collateral.
• Identify accounts requiring legal collection action and coordinate all aspects of collection activity with outside legal counsel.
• Direct the urgent review of suspicious agency activity including portfolio audits. Conclude review with recommendation to senior management on needed action.
• Review loan write-offs to ensure all possible collection action have been exhausted and identify any procedural errors that contributed to the loan loss.
• Company representative on collection cases to review and sign legal affidavits and court motions prior to filing, and line of business (LOB) representative at arbitrations and court hearings.
• Ensure implementation of collection procedures and provide direction to divisional collections managers for the collection of delinquent balances on cancelled accounts.
• Establish as part of performance management process, measurable goals and objectives related to collection activities and communicate those to staff.
• Interact daily with divisional collections staff, special collection analyst, internal and outside legal, operations and sales/marketing to coordinate collection activities; enlist assistance of appropriate associates in collecting amounts due while remaining sensitive to marketing considerations and agent relationships.
• Advise senior management of developing trends and collection problems which may affect the accounts receivable portfolio of the company.
• Prepare reports summarizing cancelled loan portfolio and aging and assist finance team in the monthly calculation of manual charge off activity.
• Ensure that performance reviews, coaching and counseling are handled timely and in accordance with established corporate policies and procedures.
• Serve as the LOB Vendor Manager of outside collection agencies.
• Assist staff to resolve complex or out of policy operational problems resulting in collection problems.
• Coordinate with Human Systems for appropriate staffing levels, as well as processing of Human Systems-related paperwork.

• Bachelor's degree in Accounting, Business or related field, or equivalent education and related training.
• Ten years of experience in financial services industry.
• Excellent analytical, verbal, written, interpersonal and problem‑solving skills.
• Excellent time management and organizational skills.
• Ability to interact in a positive manner with all levels within the organization, including Executive Management.
• Experience in managing personnel, financial and physical resources.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Strong understanding of loan processing, operations, risk management and legal structuring of loan transactions.
• Ability to travel, occasionally overnight.

• Master's degree or equivalent.
• Experience in the premium finance and insurance industries.

Annual base salary: $160,000‑170,000.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work.