Carrier Returns and Collections Manager

Regular or Temporary:
Regular Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America).

• Direct all divisional collection activities to maximize collection of delinquent accounts, recoveries and minimize loan losses.
• Oversee the servicing and collection of new bankruptcy cases to ensure legal compliance and preserve collateral.
• Identify accounts requiring legal collection action and coordinate all aspects of collection activity with outside legal counsel.
• Direct the urgent review of suspicious agency activity including portfolio audits, concluding with recommendation to senior management on needed action.
• Review loan write-offs to ensure all possible collection action have been exhausted and identify any procedural errors that contributed to the loan loss.
• Act as company representative on collection cases to review and sign legal affidavits and court motions prior to filing, and as line of business (LOB) representative at arbitrations and court hearings.
• Ensure implementation of collection procedures and provide direction to divisional collections managers for the collection of delinquent balances on cancelled accounts.
• Establish measurable goals and objectives related to collection activities as part of the performance management process and communicate those to staff.
• Interact daily with divisional collections staff, special collection analyst, internal and outside legal, operations and sales/marketing to coordinate collection activities, while maintaining sensitivity to marketing considerations and agent relationships.
• Advise senior management on developing trends and collection problems that may affect the accounts receivable portfolio.
• Prepare reports summarizing the cancelled loan portfolio and aging and assist the finance team with the monthly calculation of manual charge‑off activity.
• Ensure that performance reviews, coaching and counseling are handled timely and in accordance with established corporate policies and procedures.
• Serve as the LOB Vendor Manager of outside collection agencies.
• Assist staff to resolve complex or out‑of‑policy operational problems resulting in collection problems.
• Coordinate with Human Systems for appropriate staffing levels and the processing of Human Systems‑related paperwork.

• Bachelor's degree in Accounting, Business or related field, or equivalent education and training.
• Ten years of experience in the financial services industry.
• Excellent analytical, verbal, written, interpersonal and problem‑solving skills.
• Excellent time management and organizational skills.
• Ability to interact positively with all levels within the organization, including Executive Management.
• Experience in managing personnel, financial and physical resources.
• Proficiency in basic computer applications, such as Microsoft Office software products.
• Strong understanding of loan processing, operations, risk management and legal structuring of loan transactions.
• Ability to travel occasionally and overnight.

• Master's degree or equivalent.
• Experience in the premium finance and insurance industries.

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan.
• Minimum 10 days of vacation (prorated) during the first year of employment.
• Minimum 10 sick days (prorated) during the first year of employment.
• Paid holidays.
• Potential eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

The annual base salary for this position is $,000.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.