Director, North America Collections

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Location: LAKE FOREST, IL, US,

Work Location Type:
Hybrid

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Workingby serving more than
4.6 million customers worldwide with maintenance, repair and operating(MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported
2025 revenue of $17.9 billion. For more information, visit

The anticipated base pay compensation range for this position is $ - $. This role is eligible for an incentive target of up to 25 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Director, NA Collections provides strategic and operational leadership for Grainger's North American Collections, Billing, and International Credit & Collections functions, leading a team of more than 250 colleagues across the U.S., Canada, and Panama. This role is responsible for optimizing working capital, enhancing the customer experience, driving continuous process improvement, and ensuring operational excellence through scalable, efficient shared services operations.

• Lead Grainger's North American Shared Services organization, including Collections, Billing, and International Credit & Collections.
• Develop and execute collection strategies, policies, and procedures to manage cash flow and reduce outstanding receivables.
• Oversee resolution of complex customer account matters, including settlements, payment arrangements, extensions, and write-offs.
• Partner with Credit, Sales, Customer Service, and business leaders to resolve escalated collection issues involving customer accounts, payment arrangements, and receivables.
• Establish and execute Shared Services priorities and define performance expectations, process- improvement priorities, and accountability for operational results.
• Identify, evaluate, and implement process and system enhancements that improve efficiency, accuracy, and customer experience.
• Provide strategic operational leadership by aligning Shared Services activities with corporate objectives, business plans, and budget commitments.
• Define and monitor key performance metrics, service level agreements (SLAs), and productivity measures to drive operational performance and reporting.