Cash Application Specialist

Position Summary

The Cash Application Specialist is responsible for the application and resolution of cash discrepancies received through automatic bank posting to the corporate Accounts Receivable system. This position handles a significant volume of remittance line items daily and reviews payments that do not fully auto-apply for a number of reasons (tax, shortages, deductions, pricing, etc.). Other responsibilities include offsets, transfers, and help desk support to PCA personnel through the A/R Helix Help Desk System.

Communication with plants, Sales and IT may be necessary at times in order to resolve discrepancies, errors or stalled system issues and unknown problems that may come up. This position is responsible for processing 300-350 payments per week and requires a detail-oriented individual who can fully understand the application of a payment across a multiple number of plants.

This is a high-volume department, which processes approximately 5,000 checks/ACH payments per week and approximately $ to $ in payments. The A/R Department also receives about 750-1,000 Helix tickets per month that require timely resolution and communication with the plants and Corporate Accounting.

• Accurately process daily cash received within the Oracle on-line system
• Review daily checks received via BMO Harris Bank Internet software for discrepancies
• Analyze key remittance data and deductions / discrepancies to accurately reflect the customer’s payment
• Process requests received in Helix from plant personnel for offsets to clear or correct customer accounts
• Process and research Helix requests for discrepancy transfers from one plant to another
• Assist plant personnel with information regarding removals or applications on customer accounts
• Troubleshoot potential cash application issues with plants, sales and IT if necessary.
• Understand and apply the corporate accounting A/R policies and procedures appropriately
• Adheres to a large number of instructions to readily recognize payment exceptions before merely placing the payment on account
• Review customer remittances that are loaded in Sharepoint to ensure its proper application.
• Provide cross-functional support to the A/R team in case of team member absence
• Knows and follows policies and procedures of the company, shares information that would benefit other members of the team and finds ways to improve the delivery of service to our customers
• Strives to strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers. This includes supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make
• Communicates with the plants, sales or customer when needed to resolve any payment discrepancy or issue that could create downstream impacts.

After becoming familiar with the A/R systems, company policies, and procedures, this position will need to make accurate decisions with cash application and maintaining customer accounts daily. Through researching inquires, they will determine and obtain adequate back up and approval to process refunds to customers. They must also determine the accuracy of plant requests for maintenance on customer accounts. Decisions that cannot be made will be escalated from the Cash Application Specialist to the immediate supervisor or manager.

Cash Application Specialist will work closely with all members of the Corporate Finance, Accounts Payable, Tax, and Treasury. The incumbent is expected to build a good working relationship with plant level staff as well as PCA customers and auditors.