Admin Associate-Diagnostic Imaging

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Ready to join our quest for better?

This is a full time position at 40 hours per week located at Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital. This position supports Breast Imaging, and the schedule is Monday to Friday 7am to 3:30p, with a Saturday rotation (1 Saturday every 6 weeks).

The Admin Assoc Diagnostic Imaging reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Demonstrates exemplary customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues.
• Communicates with patients and visitors including greeting them upon arrival and providing necessary information related to their visit.
• Answers phones and provides assistance accordingly including scheduling of patients.
• Assists in gathering information for the preparation of patient tests and billing.
• Utilizes computer order entry system and radiology information system.
• Correctly identifies, obtains and scans physicians orders.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• AA/EOE.

• High school diploma or GED equivalent.
• Previous experience in a customer service position.

• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.