IT Network Infrastructure Engineer III

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers—large and small—package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.

Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

The purpose of this position is to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to the networks infrastructure. This position is part of the Information Technology Systems department, Network infrastructure group. This person will interface with internal and external personnel of varying degrees of technical proficiencies to design, maintain and troubleshoot the PCA network infrastructure.

This position configures, deploys, patches, and upgrades switches, routers, firewalls, and other network infrastructure equipment using the appropriate tools and methods. This position performs troubleshooting of all network infrastructure systems. This position designs network infrastructure environments both LAN and WAN. This position performs the physical installation of equipment in a manufacturing environment. Additionally, this position will travel and manage assigned projects as needed by the IT department.

As a member of the ITS Department, ITS – Network Infrastructure is responsible for knowing and following policies and procedures of the company; for sharing information that would benefit other members of the team; and for finding ways to improve the delivery of service to our customers.

As a member of the ITS Department and the PCA Team as a whole, ITS – Network Infrastructure is expected to continually strive to strengthen our business philosophy of Meeting needs, exceeding expectations for our customers. This includes supporting our Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

ITS - The Network Infrastructure group is responsible for the design, configuration, maintenance and troubleshooting of the PCA network and the various equipment and cabling that it consists of.

ITS - The Network Infrastructure group is responsible for providing in person and remote support of other team members, support engineers and end users.

ITS - The Network Infrastructure group is responsible for performing the physical installation of all switches, routers, firewalls, wireless access points and other various equipment.

ITS - The Network Infrastructure group is responsible for the safety of themselves and their coworkers while operating in our manufacturing environments and is expected to follow ALL safety precautions prescribed by the manufacturing facility.

This position requires being able to effectively think, troubleshoot and make correct decisions that affect the business and manufacturing networks even when under intense pressure.

This position has direct verbal and written contact with plant managers and other corporate managers. This position has verbal and written contact with all PCA users in response to Remedy tickets and/or a variety of other issues. This position also includes verbal and/or written communication with all ITS department personnel. This position may also have written/verbal communication with customers/vendors.

Bachelor of Science, Information Technology Systems.

A minimum of 6 years previous work experience in related ITS area.

Expert understanding of all layers of the OSI model.

Proficient in the configuration and installation of Layer 2 / 3 switches and routers.

Advan…