LMS Administrator

Job Title: LMS Administrator

Location: Mettawa, IL 60045, Hybrid

Duration: 1 Year

The Standards, Training & EED&I group in our Office of Ethics and Compliance is responsible for OEC-owned policies and procedures, global compliance training, and equality, equity, diversity, and inclusion efforts across the OEC. This role will support major compliance policy, training and EED&I initiatives, drive projects within the group and larger OEC, and support the day‑to‑day administration of the OEC's training program.

• Provisions of routine system administration and support of the Learning Management System (LMS); responsible for overall administration of all training campaigns including managing testing of courses, coordinating with BTS, HR and functional training teams, and resolving technical issues, working closely under the supervision of the Compliance Manager.
• Manage the training plan by consolidating and tracking feedback from multiple sources (learners, stakeholders, content owners, and emails), ensuring timely completion of required fields, and generating reports and analyses to support ongoing development and improvement.
• Manage minor course edits within the LMS.
• Routinely respond to requests and create training reports for Audit, Legal, HR, and various stakeholders as required by legal/audit timelines.
• Monitor and update training analytic dashboards, identifying trends and solutions, and collaborate with OEC's analytics team to manage dashboard improvements.
• Identify, develop, and maintain feedback processes (including training reports) to recognize and implement opportunities for improvement.
• Manage OEC Training's mailbox, providing timely, clear responses to stakeholders, recognizing patterns in email/data to identify trends and opportunities for process enhancements related to policies and training, offering innovative solutions, and driving implementation.
• Build policy, training, and EED&I project plans and manage them to successful execution with limited oversight.
• Work with the Compliance Manager to support updates to OEC's policy portal.
• Manage OEC's new hire process, including onboarding new OEC personnel onto OEC platforms, systems, and processes.
• Facilitate and implement requests for updates, additions, and deletions to content on the OEC SharePoint websites, serving as the primary point of contact for opportunities for website improvements.
• Utilize intermediate to advanced software skills (Microsoft Office Suite, especially Excel, Power BI experience a plus) to perform assigned work.
• Maintain and drive continuous improvement of OEC's training and policy process documentation.

• Bachelor's degree or equivalent work experience required.
• 4+ years of experience with learning management systems and/or project management.
• Strong analytical skills and excellent written and oral communication abilities.
• Strong project management skills and high planning and organizing skills; ability to manage workload and priorities while keeping up to date with emails and ongoing projects.
• Strong analysis skills to troubleshoot training assignment issues, navigate the organization structure to determine the best training assignment method, and analyze OEC Operations dashboards to look for trends and ways to improve data analysis.
• Excellent organizational skills with a high degree of attention to detail and follow-through.
• Ability to learn quickly, grasp the "essence" of new tasks, and change course quickly when needed.
• Proficient with Excel (e.g., pivot tables, formulas), PowerPoint, and other Microsoft-based computer programs/software;
  Power BI experience is a plus.
• Ability to manage basic database functions to facilitate tracking and reporting.