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Senior ITSM Lead: Service Desk, Access & ServiceNow
Job in
Lake Forest, Lake County, Illinois, 60045, USA
Listed on 2026-09-03
Listing for:
Novolex
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Novolex is seeking a Senior Manager, ITSM to translate enterprise ITSM strategy into reliable, customer-focused service delivery across the organization. You will oversee Service Desk operations, User Access Management, and the Service Now platform, driving accountability, secure access practices, and continuous improvement.
Reporting to IT leadership, you will own SLA performance, partner with managed services, and lead a team through change and development, ensuring service reliability and high
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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