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IT Operations & ServiceNow Analyst II
Job in
Lake Forest, Lake County, Illinois, 60045, USA
Listed on 2026-09-03
Listing for:
Novolex
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
Novolex is seeking an Analyst II, IT Operations Support to own ITSM reporting, data quality, and process execution across the enterprise. You will drive improvements, oversee junior staff, and apply ITIL best practices to incidents, changes, and knowledge management.
You will work closely with IT leadership to deliver accurate, real-time service health insights, improve SLA performance, and elevate overall IT service reliability across manufacturing, packaging, and distribution operations.
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