Testing Specialist I

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive.

Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role Responsible for Manual and Automated testing of multiple enrollment systems (Selerix, Common Census, and Third-Party Systems) by working collaboratively with the Enrollment Technologies Team. The testing process involves analyzing case requirements, state rules, underwriting offers, and effectively monitoring workflow to successfully meet tight deadlines. Additional responsibilities include identifying, documenting, and reporting defects in conjunction with performing end-to-end testing.

Key Accountabilities:

Testing. This includes confirming products, rates, forms, underwriting offer and general functionality utilizing multiple enrollment systems.

Testing SME:
This includes Hot Fix Defect Testing/Smoke Testing/UAT Testing and communicating results to appropriate team for further action.

Testing process improvement:
Identify areas of testing protocol which can be improved, and present ideas for improvement implementation including semi-automated testing.

Problem Resolution:
Identify problems with case data, working on consultative solutions involving all necessary parties and providing notification on cases that may not meet required turnaround times to appropriate parties. Use alternative approaches on missing items to complete case build.

Training Assistance:
Assist Trainer with conducting ongoing training and refresher classes as required.

Customer Service:
Communicate with internal departments, vendors, and clients effectively and collaboratively.

Work Instruction Documentation:
Create and enhance Enroll Tech Teamwork Instructions as needed.

Project Management:
Works independently to prioritize workload to accomplish assigned cases. Participate in projects as they arise. Takes a proactive approach to ensure program is deployed successfully.

Documentation of Tracking Metrics.

Minimum Requirements:

Two-year college or technical degree

Minimum 1 year testing experience

Technical aptitude

Proficient with MS Office suite

Experience with using tools to query data, creating and formatting files and forms

Work in a deadline driven, fast-paced environment

Ability to Troubleshoot Use of consultative problem-solving skills

Willingness to display strong commitment to teamwork and work in a collaborative environment

Strong analytical skills

Ability to effectively cope with a change and shift gears accordingly

Ability to work independently and organize own work Excellent verbal and written communication skills

Must be able to handle and meet the demands during seasonal, 4th quarter period with limited time off Professional aptitude in the creation of job-related documentation

Ability to assess training needs and develop recommendations for new programs

Preferred:

Four-year college or technical degree preferred; or equivalent work experience

Minimum 2 year's insurance experience preferred

Voluntary/worksite insurance experience IT helpdesk, insurance enrollment or insurance experience a plus Proficient understanding of Selerix and/or Inspro.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):$24.99 - $36.11 per hour

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We…