Sr Manager, Team Member Relations

Overview

Work Location Type: Hybrid

Req Number 327323

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

The anticipated base pay compensation range for this position is $ to $.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

The Senior Manager, Employee Relations provides strategic, operational, and people leadership to a team of Team Member Relations Advisors and Senior Advisors who support multiple business functions across the enterprise. The role ensures consistent, high-quality execution of team member relations processes, promotes a positive team member experience, and drives alignment with The Grainger Edge. The Senior Manager serves as a strategic thought partner to HR leaders, legal partners, and business executives, offering expertise in complex employee relations, risk mitigation, and organizational health.

The role shapes enterprise standards, develops scalable best practices, and builds capability across the advisor team to support Grainger's inclusive and performance-driven culture.

• Provides strategic leadership to a team of Team Member Relations Advisors and Senior Advisors across multiple business groups by aligning priorities, guiding decision making, and ensuring cohesive execution to strengthen organizational effectiveness.
• Ensures consistent, high-quality execution of investigations, performance improvement processes, and policy interpretation by establishing clear expectations, monitoring casework, and reinforcing adherence to standards.
• Serves as the primary escalation point for complex, high-risk, or sensitive employee relations issues by independently conducting thorough investigations into Title VII allegations, policy violations, complaints, concerns, and disputes, and manages escalated performance improvement matters to mitigate risk and uphold organizational integrity.
• Partners closely with HRBPs, Legal, Compliance, and business leaders to reduce risk, strengthen leader capability, and enhance the team member experience through proactive consultation and cross-functional alignment.
• Establishes and maintains Standards of Excellence for case management, documentation quality, and investigation methodology to drive consistency, accuracy, and fairness across all ER practices.
• Analyzes ER data, identifies trends, and provides strategic insights that inform…