Outcomes Manager-Critical Care

Salary: $47.69 - $71.53 per hour, placement based on experience, internal equity, and union agreement.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 part-time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is a purpose‑driven community committed to delivering world‑class care through collaboration with top clinical talent and Northwestern University Feinberg School of Medicine.

The Critical Care Outcomes Manager serves as the nursing process owner for Critical Care Services, supporting ICU and IMCU operations, coordinating nursing practice initiatives, facilitating regulatory readiness, and partnering with interdisciplinary teams to improve patient care delivery.

• Support ICU and IMCU nursing operations and practice initiatives.
• Collaborate with interdisciplinary teams supporting critical care services.
• Support patient throughput, transitions of care, and nursing workflow optimization.
• Partner with nursing leadership, operational leaders, and clinical departments.

• Serve as the nursing process owner for ICU and IMCU clinical operations.
• Support standardization and sustainability of nursing workflows, documentation practices, and evidence‑based care processes.
• Monitor and trend nursing‑sensitive indicators, operational metrics, patient throughput data, and patient care outcomes.
• Coordinate regulatory readiness activities, tracers, audits, and action plan follow‑up for critical care areas.
• Support frontline nursing teams through clinical rounding, workflow observation, and identification of process improvement opportunities.
• Collaborate with nursing leadership to support patient flow, level‑of‑care transitions, discharge planning, and operational efficiency.
• Assist with implementation and sustainment of clinical initiatives, new workflows, equipment, and technology changes.
• Develop and maintain reports, dashboards, and tracking tools utilizing Microsoft Excel and other data management platforms.
• Facilitate interdisciplinary collaboration with respiratory therapy, pharmacy, infection prevention, physicians, rehabilitation services, and ancillary departments.
• Support review and revision of nursing policies, procedures, and practice standards.
• Assist with education and communication related to workflow changes, nursing initiatives, and operational priorities.
• Participate in councils, committees, and interdisciplinary meetings supporting critical care operations and nursing practice.
• Support data collection, documentation review, and operational reporting requirements as assigned.

• Current Registered Nurse license in the State of Illinois.
• Master of Science in Nursing (MSN).
• 2‑5 years of critical care nursing experience.
• Current clinical certification (e.g., CCRN, PCCN, TCRN, CEN, or equivalent).
• Leadership, operations, or process improvement experience preferred.
• Strong understanding of nursing workflows, operational processes, and regulatory standards.
• Advanced Microsoft Excel skills, including data tracking, trending, and report development.
• Strong analytical, organizational, communication, and project management skills.
• Ability to work collaboratively with frontline staff, leadership, and interdisciplinary teams.

• Doctor of Nursing Practice (DNP) or additional leadership‑focused graduate education.
• NEA‑BC or other nursing leadership certification.
• Experience with operational dashboards, data management, and workflow analysis.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts background checks including criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form permitting a background check. Results are evaluated case‑by‑case, consistent with all applicable laws.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.