Senior Supply Chain Specialist

Senior Supply Chain Specialist

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.

We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

The Senior Supply Chain Specialist is responsible for providing superior service to our Export customers & Sales Agents. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates, quality and transportation complaints, receiving new orders, and monitoring status of current orders. The Senior Supply Chain Specialist plays a key role in developing production and scheduling strategies that align with customer deadlines, including seasonal demand, vessel cut-off dates, and port constraints.

Responsibilities:

• Inco terms – understanding the shipping terms and reviewing them to make sure correct.
• Export Documentation (Commercial Invoice/Ocean Tally)
• Number aptitude – specifically, Metric conversions
• Understanding Exception pricing including reviewing that PO and system pricing match
• Work with scheduling and customer to trim special Export grades.
• Work closely with Ports, Sales, and Forwarding Agents
• Visit Ports and meet Export Agents
• Sensitivity to all cultures and customs necessary
• Work with Sales Manager on monthly requirements for Export customers taking into consideration production obstacles, seasonality, and current market.
• Execute and assist with special projects.
• Set up new accounts in the AS400 with all profile information, new account numbers and any system informational comments required to alert either the scheduler, mill or shipping areas. Export set ups are very dependent on gathering correct information such as wharfage & handling allowances, commission allowances.

• Receive, process, and track assigned orders through scheduling. Consult with various internal departments to ensure order completeness, on-time delivery, and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer, sales, and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Investigate and resolve customer complaints, including quality, transportation, and billing issues, and appropriately escalate matters to management or relevant internal departments when necessary.
• Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.
• Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA's Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Decision Making:

The individual is expected to use his/her knowledge and experience to gather relevant information; identify key issues and relationships; compare data from different sources; identify cause-effect relationships; and recommend solutions. As a company representative the employee must exercise discretion realizing that his/her interactions with customers must be in accordance with PCA policies and ethics.

Interactions:

Internally, the Senior…