Golf Shop Attendant

This position performs all duties and tasks that assists members and guests with: tee times (reservations and check-in), merchandise, and information while providing unparalleled professional customer service.

• Computer knowledge/usage
• Some knowledge of the game of golf is expected

Primary responsibilities include, but are not limited to, the following:

• Offer friendly and professional customer service to all public patrons, members and guests
• Use the point of sale and Tee Sheet system to: check-in golfers, sell merchandise and make/check tee times
• Ensure that financial controls are followed and accounted for at the close of each shift
• Assist in tournament, event and outing preparations
• Assist with inventory operations: checking-in, displaying and counting
• Communicate with starters, course assistants and player services to create an exceptional guest/member experience
• Conduct oneself in a professional manner and maintain a professional image at all times
• Be informed on Inn and Suite procedures, and promote all public and member events, activities and services
• Uphold the company’s policies and procedures when dealing with customers and members
• Perform any and all duties assigned by the Resort Head Professional

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.

• Communicating pertinent information with all departments in a timely manner
• Assisting professionals, player services and assistants with operations when necessary

• Interact verbally with guests, members and staff
• Answering phone calls and questions
• Occasional lifting
• Standing for extended periods of time

• Ability to function in a team environment
• Ability to apply customer service skills
• Ability to solve guest issues/problems
• Ability to anticipate guest/member needs