Telecommunicator

Salary: $28.76 – $32.54/per hour

The Police/Fire/EMS 911 Telecommunicator is responsible for assigning proper personnel in response to requests for assistance by the public and supporting the agencies in accomplishing their official duties. This individual should possess excellent communication skills, organizational abilities, multi-tasking capabilities, confidentiality, conscientiousness, and a thorough knowledge of policies and procedures.

The Police/Fire/EMS 911 Telecommunicator shall be appointed by the Chief of Police subject to the approval of the Police and Fire Commission and shall be directly accountable for his or her actions and performance to the Communications Supervisor and/or on-duty supervisor. The Lake Geneva Communications Center operates 24 hours a day, 365 days a year. Personnel in this position normally work specific shifts that cover a 24 hour period.

• Receives incoming calls from the public requesting emergency and non-emergency assistance and city services. Maintains control of the calls for service and obtains necessary information.
• Assigns calls for service to the appropriate unit(s) based upon incident criteria.
• Maintains an accurate record of all complaints and resource units. Monitors unit activity for response and status.
• Operates radios in accordance with Federal Communication Commission rules and regulations.
• Fully operates the TIME system in accordance with State and Federal guidelines to access DOT, CIB and NCIC databases, including but not limited to: entries, cancellations, and queries, cancelling information, querying databases and providing query results to units. Must successfully complete Basic and Advanced TIME System training within the first year of employment.
• Assists general public as necessary at lobby window.
• Receives bonds, restitution and other monies. Issues receipts and makes proper log entries to ensure cash drawer accuracy.
• Serves as an information resource to the public. Relays requests for information through data and other sources.
• Maintains station security through video monitors and speakers, as well as monitoring building fire alarms, panic alarms and rescue assistance.
• Monitors weather and emergency situations. Activates warning systems, pagers, sirens, and notifies persons or agencies of needs or problems.

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• The ability to read, write and speak English fluently. Speak clearly and concisely.
• Must be physically able to perform necessary job duties, including reading, hearing a variety of volumes, repetitive computer keyboard use, and sitting for long periods of time.
• Ability to remain in control and work under stressful situations.
• Ability to retain information on a short and long term basis.
• Ability to comprehend and follow oral and written instructions and to think and react quickly in all types of situations.
• Ability to compile, analyze, record and assemble data and information in a meaningful and effective manner and make good decisions and judgments.
• Ability to perform several functions in rapid succession or at the same time.
• Ability to work cooperatively with fellow employees, other law enforcement agencies, other units of city government, and the general public.
• Ability to maintain confidentiality of information.
• Ability to work varied hours and/or overtime.