Conference Concierge

Conference Concierge FT (2600007N)

Job Description

Conference Concierge FT - (2600007N)

If you're eager to showcase your talents in a prestigious, full‑service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award‑winning, all‑seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition.

We have a strong sense of tradition, and we're looking to create a strong, bright future – a future that includes you.

• Be identifiable, visible, and accessible at all times to our meeting planners and guests
• Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.
• Know all the facilities of the hotel and their hours of operation
• Inform Event Managers and banquet staff of any last minute changes such as location change
• Update Delphi with last minute changes
• Identify possibility for catering and opportunity for audio and visual upsell
• Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified
• Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
• Review and complete Personal Event checklist
• Ensure guests know how to contact you
• Assist guests with all needs related to their meeting room set‑up
• Confirm timing and guarantees for food and beverage
• Attend BEO, Pre‑Con, and Huddle meetings
• Plan the “post‑con” meetings with clients, Event Manager(s), and banquets staff
• Monitor pre‑function areas to ensure they are clean and ready for the events
• Deliver and retrieve faxes and handle mail as requested for client
• Suggest and make reservations for dinner, local attractions, and sightseeing
• Be active in preventative maintenance around the hotel
• Prepare and deliver or mail thank you notes to contacts upon departure
• Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.
• Perform other duties as assigned

• Previous hotel and/or Banquets and Catering experience preferred
• Good leadership qualities
• Personable with good people skills
• Displays a commitment to hospitality
• Communicates well, written and verbally, with others
• Good organizational skills