Conference Concierge

Position: Conference Concierge FT
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition.

We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

* Be identifiable, visible, and accessible at all times to our meeting planners and guests

* Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.

* Know all the facilities of the hotel and their hours of operation

* Inform Event Managers and banquet staff of any last minute changes such as location change

* Update Delphi with last minute changes

* Identify possibility for catering and opportunity for audio and visual upsell

* Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified

* Ensure all requested food and beverage, audio visual, and special requests have been correctly placed

* Review and complete Personal Event checklist

* Ensure guests know how to contact you

* Assist guests with all needs related to their meeting room set-up

* Confirm timing and guarantees for food and beverage

* Attend BEO, Pre-Con, and Huddle meetings

* Plan the "post-con" meetings with clients, Event Manager(s), and banquets staff

* Monitor pre-function areas to ensure they are clean and ready for the events

* Deliver and retrieve faxes and handle mail as requested for client

* Suggest and make reservations for dinner, local attractions, and sightseeing

* Be active in preventative maintenance around the hotel

* Prepare and deliver or mail thank you notes to contacts upon departure

* Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.

* Perform other duties as assigned

What do you bring to the role?

* Previous hotel and/or Banquets and Catering experience preferred

* Good leadership qualities

* Personable with good people skills

* Displays a commitment to hospitality

* Communicates well, written and verbally, with others

* Good organizational skills

* Must be determined and be able to work with minimum supervision

* Total commitment to guest satisfaction

* Ability to lift a minimum of 30 lbs

* Ability to verbally communicate effectively with guests and co-workers

* Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift

* Ability to use provided cleaning products effectively and safely

* Prolonged periods of standing and/or walking

* Ability to multi-task in a high paced environment

What's in it for you?

* A free, well-balanced meal every shift

* Discounted gym membership

* Room discounts at Marcus Hotels & Resorts

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* Free parking
* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Early wage access

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

* And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.

-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note:

This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

Additional Information