Service Coordinator

Overview

Baker Ripley is one of Texas’ largest and longest serving nonprofit organizations, dedicated for over 115 years to strengthening neighborhoods and expanding opportunities for hardworking families through education, workforce programs, community centers, and essential services. Based in Houston with impact across the state, Baker Ripley partners with Workforce Solutions, the public workforce system for Texas, to deliver programs such as SNAP Employment & Training (SNAP E&T), providing job search support, training opportunities, and career guidance.

Together, they help thousands of residents overcome employment barriers, improve job readiness, and access pathways to long term economic stability.

As the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration.

This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., ).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.

High school diploma or GED required; associate degree preferred.

• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.