Field Clinical Coordinator

Company Overview :

Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation dquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

• Training & Assistance for Nurses & Care Teams
  • Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues
  • Ensure compliance with facility protocols and company guidelines during device use
  • Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
  • Support nursing teams in performing basic patient reviews for stable patients
  • Maintain strong clinical understanding, communication, and bedside interaction skills
• On-Site Troubleshooting & Technical Support
  • Respond promptly to service requests to resolve device malfunctions or connectivity issues
  • Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
  • Replace or maintain faulty devices to ensure uninterrupted clinical operations
  • Ensure all necessary firmware updates are applied to keep devices performing optimally
• Device Installation & Setup
  • Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
  • Ensuring proper device calibration, pairing, and network connectivity
  • Performing initial setup tests to verify full functionality before leaving the site
• Compliance & Safety Adherence
  • Compliance with HIPAA regulations and company policies to ensure patient data privacy.
  • Adherence to safety protocols when handling medical-grade electronic devices.
  • Verification that devices meet hospital infection control standards before and after installation.
  • Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety.
• Documentation & Reporting
  • Log all installation, troubleshooting, and repair activities in the system.
  • Timely reporting of recurring issues to engineering or product teams for improvement.
  • Maintenance of detailed service logs, customer interaction records, and resolution statuses.
• Inventory & Maintenance Management
  • Maintain an inventory of devices, replacement devices, and peripherals.
  • Track device deployment, retrievals, and replacements in the system.
  • Ensure proper storage and transportation of devices to prevent damage.
• Communication Coordination
  • Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
  • Providing actionable feedback to product development teams based on field observations.
  • Relaying customer complaints and suggestions to higher management for resolution and process improvement.
• Certifications &
  
  Skills:
  
  
  • Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
  • Valid driver’s license and willingness to travel frequently.
• Experience
  :
  • Minimum 2–3 years’ experience in clinical coordination, medical device
  • installation, or healthcare technology support.
  • Experience working in healthcare environments, preferably skilled nursing facilities.

• This role requires frequent travel within assigned regions.
• Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
• Excellent…