Mailroom Associate

Keep operations moving. Deliver exceptional service. Support daily business functions.

SPS Global is seeking a Mailroom Associate to manage onsite mailroom and business service center operations in Lake Mary, FL. This role ensures accurate mail processing, efficient shipping and receiving, and a consistently high level of customer service for client employees and SPS team members.

You’ll play a key role in maintaining operational flow while representing the company with professionalism and attention to detail.

This role focuses on mail operations, service excellence, and business support.

• Mail & Shipping Operations
  • Receive, sort, and log inbound mail and packages
  • Process outgoing shipments and verify packing documentation
  • Track deliveries using chain-of-custody systems
  • Distribute mail and notify employees of deliveries
  • Determine appropriate shipping methods and packing materials
  • Operate postage meter, folding/inserting machines, and copy equipment
• Office & Business Support
  • Maintain accurate records of mail and shipping activity
  • Submit service requests and work orders as needed
  • Monitor and replenish office supply inventory
  • Maintain a clean and organized Business Service Center
  • Provide reception, concierge, or hospitality coverage when required
  • Proactively seek additional tasks during downtime
• Client & Employee Service
  • Deliver consistent 5‑star customer service
  • Serve as point of contact for mail and package inquiries
  • Build professional relationships across teams
  • Maintain professionalism and composure in all interactions
  • Train backup staff and provide guidance on procedures
  • Escalate sensitive matters when appropriate

• Strong communication and customer service skills
• Ability to multitask in a fast‑paced environment
• Proficiency in MS Office and office technology
• Understanding of shipping and receiving procedures
• Strong organizational and problem‑solving abilities
• Ability to work independently with minimal supervision

Required:

• High School Diploma or equivalent
• Ability to work assigned hours determined by management
• Professional demeanor and service‑driven mindset
• Ability to learn and navigate required computer systems
• Adherence to company policies and procedures

Preferred:

• 2+ years of prior work experience
• Experience in mailroom, office services, or shipping/receiving environments

• Regular walking, standing, bending, kneeling, and sitting
• Ability to lift or move 40 lbs. frequently
• Ability to move packages via wheeled cart (up to 60 lbs. capacity)
• Manual dexterity to operate office equipment

None or Negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as…