Technical Services Manager

Description

The Generator Technical Services Manager (TSM) provides overall technical support for the Generator Services Business group including the field and shop organizations. Responsible for coordinating and tracking the Generator product line support needs including outage forecasting, vendor repairs, parts manufacturing needs, and the training and development of the Managers direct reports. The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPI's are achieved.

The TSM will be responsible for the financial results of the Generator repairs business thru internal and external customers relations and Mitsubishi Power America's associated business units.

Key Responsibilities
• Demonstrates our core competencies:
Action oriented, change champion, customer-focused, developing self & others, and ownership
• Developing and coordinating technical cooperation agreements and partnerships with various Generator Service providers.
• Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
• Develop and maintain standard procedures for the implementation of Generator Services contracts.
• Supports with resource development, tooling forecast needs, vendor qualification, and other organizational requirements to support the business
• Provide technical response for Field NCRs for Generator Services business.
• Works with internal stakeholders and external customers to identify future support needs and to load into CRM for organizational support forecasting.
• Support User group meeting and present Generator Service Technical updates.
• Review and approve Generator scope of work cost estimates.
• Overnight travel (at least 50%) by land and/or air as per business needs

Skills

Generator, Troubleshooting, gas turbine, power plant operation, power plant, construction

Top Skills Details

Generator

Additional

Skills & Qualifications

Bachelor's degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
• 7+ years of experience in generator design, operation, testing, diagnostics, or service.
• Strong knowledge of both mechanical and electrical design principles.
• Proficiency with project management tools, databases, and MS Office applications.
• Strong analytical, communication, and problem-solving skills.
• Valid driver's license and passport

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Lake Mary, FL.

Pay and Benefits

The pay range for this position is $150000.00 - $180000.00/yr.

* Excellent Benefits (Medical, Dental, Vision & 401K Matching).

* Excellent development programs and advancement opportunities.

* Tuition reimbursement and on-the-job training.

* Paid vacation, sick time, and holidays.

* Committed to quality products and services.

* Great working environment and culture.

* Employee Appreciation Programs and Event

Workplace Type

This is a hybrid position in Lake Mary,FL.

Final date to receive applications

This position is anticipated to close on Jun 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a Clearly Rated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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