Vice President, Client Operations Manager

Senior Associate, Client Operations

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Associate, Client Operations to join our Custody Client Operations team. This role is located in Lake Mary, FL.

In this role, you'll make an impact in the following ways:

Role Summary

The Custody Client Operations Senior Associate supports the delivery of day-to-day custody operations and client servicing activities. This role is responsible for managing operational processes, resolving client and transaction-related issues, monitoring controls, and helping ensure that custody services are delivered accurately, efficiently, and in line with service expectations. The Senior Associate also acts as a key escalation point for more complex issues and contributes to process improvement and risk reduction initiatives.

• Execute and oversee daily custody operational activities, including transaction support, settlements, reconciliations, asset servicing coordination, and exception management.
• Serve as a point of contact for client operational inquiries and internal stakeholder requests related to custody activity.
• Investigate and resolve breaks, discrepancies, and operational issues in a timely and accurate manner.
• Monitor workflows, queues, and service levels to ensure deadlines and client commitments are met.
• Escalate complex issues appropriately and coordinate with partner teams such as technology, risk, cash, settlements, and client service.

To be successful in this role, we're seeking the following:

• Bachelor's degree or equivalent experience in finance, business, operations, or a related field.
• Relevant experience in custody operations, securities services, client operations, or financial services operations.
• Good understanding of custody products, settlements, asset servicing, reconciliations, and operational controls.
• Strong analytical and problem-solving skills.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.