Senior Specialist, Middle Office Team Lead

Senior Specialist, Middle Office Team Lead

We're seeking a future team member for the role Senior Specialist, Middle Office Team Lead, to join our Integrated Middle Office Solutions team. This role is located in Lake Mary, FL.

In this role, you'll make an impact in the following ways:

• Serves as team supervisor/manager for day-to-day operations of a medium to large-sized Middle Office support team.
• Manages daily activities for a Middle Office support team servicing multiple funds and aligns team resources to complete daily tasks.
• Oversees review of data, issue escalations, and complex matters; acts as the first line supervisor for task assignment and issue resolution.
• Directs, motivates, and develops staff while ensuring work quality, compliance with service level agreements, and proper review/documentation of work.
• Provides oversight on review of exceptions, manages escalation and correction of errors, and resolves complex escalated issues.
• Provides product knowledge and technical assistance on moderately complex problems and serves as the team's initial escalation point.
• Prepares performance reviews, provides ongoing feedback, and helps develop team objectives.

To be successful in this role, we're seeking the following:

• High school/secondary school or equivalent combination of education and experience is required.
• Bachelor's degree is a plus.
• Mutual fund industry background is preferred.
• 5–7 years of technical and/or supervisory experience is preferred.
• Experience in accounting support or the mutual fund industry is preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents.

Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.