Business Analyst II BillingCenter

RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst II Billing Center in Lake Mary, FL.

What You Can Expect as a Business Analyst II:

* Work closely with business stakeholders to gather, analyze, and document system change requests for Guidewire Billing Center, including billing plans, invoicing, payment processing, delinquency, write-offs, and reconciliation workflows

* Analyze and document API integrations between Billing Center and internal and external systems such as Policy Center, finance/GL systems, payment gateways, data warehouses, and third-party vendors

* Collaborate with solution architects and development teams to design Billing Center enhancements that align with business objectives, regulatory requirements, and Guidewire best practices

* Assess how changes to billing and accounting processes impact technical requirements, system behavior, and downstream financial reporting

* Serve as a functional subject-matter expert for Guidewire Billing Center, supporting continuous improvement, scalability, and operational efficiency

* Create and maintain Software Requirements Specifications (SRS), user stories, use cases, workflow diagrams, system process flows, and functional/technical documentation

* Act as a liaison between billing, finance, operations, and technology teams to ensure clarity, alignment, and traceability of requirements throughout the delivery lifecycle

* Partner with Billing Operations and Finance teams to triage and analyze production issues prior to escalation to development teams

* Support User Acceptance Testing (UAT) by validating test scenarios, reviewing results, and ensuring billing functionality meets business and compliance needs before release

* Collaborate with QA teams to define test coverage, edge cases, batch validation, and regression testing strategies related to billing and financial transactions

REQUIREMENTS:

* Bachelor's degree in Computer Science, Information Systems, Business, or a related field

* 4+ years of experience as a Business Analyst or similar role supporting enterprise systems

* Prior experience in Property & Casualty insurance, billing operations, financial systems, or other regulated environments strongly preferred

* Strong written and verbal communication skills, with the ability to engage billing, finance, operations, and technical stakeholders

* Ability to manage multiple priorities, work independently, and thrive in a fast-paced delivery environment

* Proficiency with Microsoft Office, Confluence, and collaboration tools

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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